Can’t Access Course / Can’t Login
The steps in this article will walk you through how to login so you’re able to access your courses and troubleshoot the issue if need be.
1. Click on the “My Courses” button
You can access this button in the header menu of the website. If you’re not signed in, you will be prompted to do so.
If you’re using a phone or tablet, the button should also appear at the bottom of the screen.
2. Refresh the page
If you see an error or aren’t seeing anything at all and you know that you’ve purchased a course (or redeemed your monthly membership coupon for a free course), try refreshing the page.
3. Browser cache and cookies
If you’re still not able to access your courses after following steps 1-2 on this page, the issue is most likely caused by the cache and cookies stored in your browser.
Cache and cookies are used by websites to help improve your experience as well as advertise to you but can cause issues if you haven’t cleared them in some time (examples include – can’t sign in, can’t reset your password, can’t access purchased material, etc). Some cyber security professionals recommend clearing your cache and cookies once a month.
Please view the video below for instructions on clearing your cache and cookies.
*Please note that this is not our video but it is both simple and helpful.
TIP: Whenever I clear my cache, I choose “All time” for the time range. Especially if I haven’t cleared it out for a while. See FAQs below for more.
4. Contact our team
If you’re unclear on one of the steps above or if after completing the steps above you’re still not able to view the courses, please contact our team by using the form below.